1. Shipping Overview: Our e-commerce website is committed to delivering a seamless and efficient shopping experience to our customers. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping of products purchased on our platform.
2. Shipping Methods and Timeframes: We offer various shipping methods to cater to different customer preferences. The available shipping methods and estimated delivery timeframes are clearly displayed during the checkout process. Delivery timeframes are approximate and may vary based on factors such as product availability, destination, and any unforeseen circumstances. Delivery period within 3-5 days.
3. Order Processing: Once an order is successfully placed and payment is confirmed, our team will begin processing it. Order processing involves verification, packing, and handing over the package to the designated shipping carrier.
4. Order Tracking: Customers will receive an order confirmation email containing a tracking number and a link to track the status of their shipment. This allows customers to monitor the progress of their order from the time it leaves our warehouse until it reaches their doorstep.
5. Shipping Costs: Shipping costs are calculated based on factors such as the shipping method selected, destination, and order value. The shipping charges are displayed prominently during the checkout process, ensuring transparency and no surprises for our customers.
6. Shipping Restrictions: Some products may have shipping restrictions due to their size, weight, or regulatory requirements. These restrictions will be clearly communicated on the product page, and customers will be informed if a product cannot be shipped to their location.
7. International Shipping: We offer international shipping to select destinations. International customers should note that customs duties, taxes, and other fees may be applicable upon entry into their country. These charges are the responsibility of the customer and are not included in the product or shipping costs.
8. Address Accuracy: Customers are responsible for providing accurate and complete shipping addresses. We are not liable for delays or non-delivery caused by incorrect or incomplete address information.
9. Delivery Attempts and Re-Delivery: Our shipping partners will make multiple attempts to deliver the package to the provided address. In the event that delivery is unsuccessful after multiple attempts, the package may be returned to us. Customers will be responsible for any re-delivery fees.
10. Undeliverable Packages: If a package is deemed undeliverable due to reasons such as incorrect address, refusal by the recipient, or failure to retrieve the package from a pick-up location, the customer will be responsible for any associated fees and the cost of re-shipping the package.
11. Damaged or Defective Items: If a product arrives damaged or defective, customers should contact our customer service team within 3-5 days of receiving the package. We will work to resolve the issue promptly, which may involve providing a replacement or issuing a refund, as per our Return and Refund Policy.
12. Force Majeure: We are not liable for delays or failures in delivery caused by events beyond our control, including but not limited to natural disasters, strikes, labor disputes, and transportation disruptions.
13. Contact Information: For any questions or concerns related to shipping and delivery, please contact our customer service team at feedback@tisserindia.com.
14. Changes to the Shipping and Delivery Policy: We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective upon posting on our website, and it is the responsibility of customers to review the policy periodically.
By placing an order on our e-commerce website, customers acknowledge and agree to abide by the terms outlined in this Shipping and Delivery Policy.